Working in other people’s homes

This course is for workers whose job role involves entering or delivering to a client’s home environments, such as repair services, cleaners, visiting childcare providers and delivery drivers.

This course looks at how we can protect ourselves whilst working from another’s home whilst also protecting the homeowner and their families. We also look at how we can reduce the risk of becoming a ‘super-spreader’ by travelling between different households.

Reducing contact time

By working from other people’s homes, the workforce is placed inside an uncontrolled and potentially high-risk environment. In this module, we look at the techniques workforces can deploy to minimise the requirement to work from another’s home as well as reducing the overall time spent there.

Social distancing within someone’s home

Social distancing guidelines are still applicable when working from someone else’s home, however, it may be difficult to fully adhere to them depending on the workplace in question. In this module we look at how to socially distance in different types of home environments and what risks to look out for.

Using PPE effectively and safely in other people’s homes

Working from and around other people’s homes poses several contamination risks to the workforce. PPE, if used properly, significantly lowers the risk of the worker becoming infected and the risk of spreading infection between different homes. We look at how different work scenarios and home environments require different levels of personal protection and how and when to dispose of PPE.

Protecting your clients

In addition to social distancing and effective PPE use, there are a number of infection control procedures that the workforce should follow to minimise the threat posed to themselves and customers. In this module, we explore methods such as cleaning, hygiene and ventilation to avoid surface and airborne transmission.

Lowering risk through effective communication

To lower the risk of infection in someone else’s home, there needs to be a set of rules that are followed by the client and anybody else within their home. These rules and guidelines are fundamental to safe working practice and so we explore how to best communicate and agree them with clients prior to entering or delivering to the home.

What to do if client hygiene is compromised

In unpredictable and uncontrolled environments such as other people’s homes, there may be occasions where hygiene is compromised, and the risk of infection increased. It is therefore critical that the workforce be constantly alert and prepared to respond correctly to a breach in safe working practice. We also look at how your workforce can support our NHS by operating an effective NHS Test and Trace procedure and by reporting concerns.

Created in Partnership