Working in close proximity to clients

This course is suitable for professionals who come into close contact with customers, clients, patients or service users as part of their role. This includes professionals that are in constant close contact roles, such as beauty related roles, as well as professionals that come into less frequent close contact with clients, such as an occupational therapists.

This close-contact add-on course should be combined with the Covid-19 workforce awareness and safe working practice course, as well as any other relevant workplace add-ons.

Working within close proximity poses a very high risk of person-to-person contamination unless correct procedures are adhered to in line with government guidance.

Using PPE correctly when in close contact with others

In many professions, social distancing between professional and customer is impossible, therefore the risk of spreading the infection is greatly increased. In order to lower this risk, additional PPE must be worn at all times and must be used correctly. In this module, we look at how to properly wear the correct PPE and how to maintain or dispose of it to avoid cross-contamination.

Social distancing within close contact environments

As social distancing is not always possible between the professional and customer, in this module we look at how to position multiple clients within a workplace and how to deploy protective screens effectively. We also look at introducing a pairing system between clients and how to safely share equipment.

Minimising overall contamination risk when in close contact

We explore the different methods of reducing the risk of spreading infection to your customers at close contact, such as:

  • Ensuring adequate equipment protection against coughing and sneezing
  • Techniques to reduce airborne transmission
  • Minimising use of common areas
  • Operating an effective appointment system and minimising the duration of appointments where possible
  • Optimising deliveries and payment
  • Reducing transmission through objects, such as laundry, uniforms, reading materials and testers.

Cleaning and sanitising close contact workplaces

For most close contact services, maintaining workplace cleanliness is already an important part of day-to-day activity. However, now the frequency and procedure for cleaning will have altered by the risk of infection. In this module, we look at how to minimise the risk of spreading infection through enhanced cleaning procedures as well as new processes required as a result of the pandemic.

What to do if hygiene has been compromised

Your clients and colleagues should be aware that failure to observe safety measures must result in services not being provided. However, at some point, hygiene may be compromised so it is vital that your workforce understands best practice procedures to keep customers and colleagues safe.

We also look at how your workforce can support our NHS by operating an effective NHS Test and Trace procedure and by reporting concerns.

Created in Partnership

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